policies & FAQs
is worldwide shipping available ?
♥︎ yes ! o6frog ships worldwide .
♥︎ though , currently we are unable to ship to
germany due to the change of shipping laws .
postage information !
♥︎ ALL orders will be sent by standard postage and
will NOT be tracked unless the buyer
purchases TRACKED SHIPPING through
checkout . o6frog is NOT liable for missing orders .
♥︎ orders above £60 will be automatically tracked
and covered by o6frog team ! UK & WW .
i haven't received my order ? what do i do ?
♥︎ not to worry ! uk orders can take up to 4 weeks
to reach to you . & worldwide orders anywhere
between 1 to 3 months .
♥︎ if this time slot has been reached or you have
concerns at all , please don't hesitate to contact us on
refunds / returns ?
♥︎ if you wish to return your item due to changingyour mind , you will need to pay return postage .
♥︎ if the item arrives incorrect or faulty ,
the o6 team will refund the postage once the
item has been received back to us !
♥︎ you can receive a refund if the item(s) is faulty / incorrect ,
once the o6 team has received the items back !
cancellations ?
♥︎ if your item has not been shipped you maycancel your order .
♥︎ if your purchase was made in error , you are
also able to cancel your order via the contact page .
customs & duties
♥︎ customs cost will NOT be covered by o6frog
preorder information
♥︎ when purchasing a preorder item alongside
an in stock item , they will be sent out together .
please keep this in mind when combining an in stock
order with a preorder .
combining orders & shipping
♥︎ if you have placed multiple orders and would like to
combine them to be shipped together that is possible .
please contact us via the contact page !